Employment


Love shopping at our center? Love working here too!

 

Whether looking for a job with the center or one of our leading retailers, please check back often as positions are updated frequently.

Center Employment


Customer Service Manager/Full Time Posted Jan 2nd

Sunvalley Shopping Center, located in Concord, California, is currently seeking a full time Customer Service Manager to oversee the shopping center’s Customer Service Department.  The primary goal of the position is to ensure that all guests receive a high level of quality service that is expected from a top tier shopping center. The Customer Service Manager will direct the day-to-day activities and development of 5-6 customer service personnel.  The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.  Applicants must have 3-5 years of management experience. 

 

Responsibilities:

Communication

  • Communicate effectively with mall management, tenants, and guests
  • Establish a strong rapport with retailers and distribute information as necessary
  • Act as a liaison between guests and mall management
  • Attend all mall management team meetings
  • Maintain awareness of issues pertinent to center and report as necessary
  • Interview and hire staff
  • Provide new employee training, as well as continued employee team training and evaluation
  • Prepare staff meetings and provide minutes to supervisor and mall management staff
  • Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
  • Resolve issues as needed
  • Evaluate employees to improve performance
  • Set team and individual performance goals
  • Set goals for Customer Service Representatives and monitor and report results
  • Promote and monitor operating policies
  • Trouble shoot customer issues
  • Drive Customer Service Team to achieve a high level of service
  • Provide ongoing training opportunities for all Customer Service Representative
  • Initiate training exercises and programs to elevate the knowledge of the Customer Service Representative
  • Accurately complete daily, weekly, and monthly reports and meet deadlines
  • Daily reconciliation of gift card monies
  • Create memos and informational pieces for staff
  • Scheduling and payroll
  • Knowledge of shopping center stores and restaurants and their product lines
  • Knowledge of the trade area surrounding the shopping center, including current events
  • Knowledge of area hotels, restaurants, and transportation systems
  • Troubleshoot gift card program and maintain equipment
  • Knowledge of telephone system, and radios
  • Inspection of strollers and wheelchairs for safe and proper operation
  • Support mall marketing initiatives
  • Manage customer service staff participation in promotional activities
  • Manage day to day operations of shopping center gift card program, including corporate orders as necessary
Team Leadership
  • Interview and hire staff
  • Provide new employee training, as well as continued employee team training and evaluation
  • Prepare staff meetings and provide minutes to supervisor and mall management staff
  • Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
  • Resolve issues as needed
  • Evaluate employees to improve performance
  • Set team and individual performance goals
  • Set goals for Customer Service Representatives and monitor and report results
  • Promote and monitor operating policies
  • Trouble shoot customer issues
  • Drive Customer Service Team to achieve a high level of service
Training
  • Provide ongoing training opportunities for all Customer Service Representative
  • Initiate training exercises and programs to elevate the knowledge of the Customer Service Representative
Administrative 
  • Accurately complete daily, weekly, and monthly reports and meet deadlines
  • Daily reconciliation of gift card monies
  • Create memos and informational pieces for staff
  • Scheduling and payroll

 Knowledge

  • Knowledge of shopping center stores and restaurants and their product lines
  • Knowledge of the trade area surrounding the shopping center, including current events
  • Knowledge of area hotels, restaurants, and transportation systems
Technical/Operations
  • Troubleshoot gift card program and maintain equipment
  • Knowledge of telephone system, and radios
  • Inspection of strollers and wheelchairs for safe and proper operation
Marketing
  • Support mall marketing initiatives
  • Manage customer service staff participation in promotional activities
  • Manage day to day operations of shopping center gift card program, including corporate orders as necessary

The Customer Service Manager must be available for a variety of shifts, including a mix of days, nights, and weekends.  This position offers a salary of $25.00/hour, as well as a benefits package including paid time off, and major medical insurance. 

Please submit resume and cover letter via e-mail to employment@infoplaceusa.com for consideration. Applicants may also apply online at www.infoplaceusa.com, or in person at the Customer Service Desk at Sunvalley Shopping Center. 


Retail Employment


Tilly's

Assistant Manager/Full Time Posted Jan 5th

Qualifications: Supervisor background/retail management

 

Full time pay range is negotiable. 

Apply at Tillys.com or contact District Manager, Linda Gunter at lgunter@tillys.com, 949-246-1101.


Tilly's

Co-Manager/Full Time Posted Jan 5th

Qualifications: Supervisor background/retail management

 

Full time pay range is negotiable. 

Apply at Tillys.com or contact District Manager, Linda Gunter at lgunter@tillys.com, 949-246-1101.


Forever 21

Part Time/Full Time Positions/Part Time/Full Time Positions Posted Jan 2nd

Forever 21 is hiring for the open positions listed below. A Job Fair will also be held inside Forever 21 every Tuesday from 12:00 pm to 4:00 pm every Tuesday through February.

 

Open Positions:

  • Part Time Store Associates
  • Part Time Stock Associates
  • Part Time Visual Associate
  • Part Time Service Lead
  • Full Time Service Lead
  • Full Time Accessory Specialist
  • Full Time Stock Manager

Please speak with the Store Manager, Rajdeep Kaur for more details, and send resumes to mgr6006@Forever21.com.


Pepsi

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