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JCPenney


Today's Hours:

11:00 AM - 7:00 PM

Phone Number:

(925) 687-6000

Store Location:

North end of mall

Where to Park:

Upper Level Parking Area near JCPenney

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JCPenney store front

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Details


JCPenney, one of the nation’s largest apparel and home furnishings retailers, is on a mission to ensure every customer’s shopping experience is worth their time, money and effort. When visiting one of their many store locations across the United States and Puerto Rico, you will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates, who are focused on the Company’s three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer. For additional information, please visit JCPenney.com.


Products

Fashions for men, women and children, toys, shoes, lingerie, maternity, home accessories, furnishings and beauty.

 


Featured Brand Names

A.n.a., Dockers, American Living, Levi's, Jockey, Joneswear, Nike, MNG by Mango, Liz Claiborne, Joe Fresh, Sephora

 

Sephora is the world’s best international beauty concept and offers customers a diverse collection of popular and cutting edge brands of makeup, skincare, fragrance, bath and beauty accessory products all at their fingertips.


The 3000-square-foot Sephora inside JCPenney, situated prominently in the center of the store, is a beauty paradise with close to 50 brands. Clients are encouraged to learn, play and get inspired by trying everything from lip glosses to blushes, skincare to fragrance. Product consultants with Sephora inside JCPenney are well educated in the beauty business. Rigorously trained in Sephora educational programs focused on skincare and general beauty, they offer a completely non-biased approach when recommending products.


Website

jcpenney.com


Store Manager

Dianne Werner


Other Amenities

Handicapped fitting rooms available on each floor; braille indicators.


Special Services

http://www.jcpportraits.com

JCP optical - eyeglasses, contact lenses and eye exams available.


Return Policy

Cash back/credit with receipt; JCPenney gift card without receipt.


Accepted Payment Methods

Cash/Check
Visa
MasterCard
American Express
Discover
JCPenney gift card
Mall gift card
Other

Jobs


Commission Associate/Part Time Posted Jul 13th

Job Purpose: Create positive customer service around specialty products, combining in-depth product knowledge and a passion for service to generate sales/profit, build clientele, and enhance and enrich customer's lives.

 

Key Responsibilities for this Role:

  • Customer Service & Sales
    • Proactively approaches customers in a friendly manner to engage, ask questions to determine needs, answer questions, and help customers make decisions about desired product or service
    • Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele 
    • Demonstrates WORTH behaviors consistently
    • Completes all required customer-related transactions; follows the designated process to ensure  speedy checkout
    • Actively listens to customer issues in a calm and agreeable manner to resolve problems and delivers outstanding customer service
  • Product and Visual Stock
    • Scans the floor, fixtures, walls, and aisles continuously to ensure product is displayed according to core standards
    • Takes personal action to replenish products from stockroom or communicates replenishment needs to specialists
  • Learning Environment
    • Willingly shares knowledge of products and/or trains associates on product features, benefits uses, trends, etc., to enhance associate performance
  • Technical Capabilities
    • Stays up-to-date with new trends and styles through industry publications and communications
    • Participates in on-going technical skills development through company and/or vendor-provided training and skill practice
  • Support
    • Performs other duties as assigned by Supervisor
  • Performance Standards
    • Consistently meets established performance standards for the role, including (but not limited to)product and service sales, customer service, profit, productivity, and attendance

 

Competencies need to perform effectively in this role:

  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Apply in store or online at jobs.jpc.com.


jcp.com Associate/Part Time Posted Jul 13th

Job Purpose: Positively impact the customer experience and drive sales and profit by executing jcp.com activities and strategies

 

Key Responsibilities:

  • Customer Service & Sales
    • When not completing jcp.com operations or enterprise Fulfillment tasks, jcp.com specialist should assist the Home Neighborhood selling Team
      • Demonstrates WORTH behaviors consistently when approaching customers to determine how they can best help find a product
      • Moves around the store (sales floor, stock room, etc.) regularly throughout the shift in order to serve customers
      • Continually scans the floor, fixtures, walls and aisles to ensure product is displayed according to core standards
    • Partners with Operations Associates to replenish store and/or takes personal action to replenish products from inventory
  • jcp.com Operations
    • Researches jcp.com order shortages/overages & completes shipment check-in
    • Manages aged orders on Undelivered Orders reports to process customer refund for orders over 10 days old
    • Completes personal customer notification on order shortages and aging orders
    • Manages overall organization of jcp.com stockroom
    • Completes jcp.com annual inventory
    • Processes jpc.com order delivery and returns transactions
  • Enterprise Fulfillment Order Pick 
    • Monitors the enterprise fulfillment application on a consistent basis to identify merchandise orders that need to be picked from the store inventory
    • Locates items needed to complete the order picking process accurately and in a timely manner & acknowledge pick within enterprise fulfillment application
    • Stages enterprise orders for packing per company process
  • Enterprise Fulfillment Order Packing
    • Packs jcp.com enterprise orders accurately to ensure customer order matches merchandise packed
    • Packs merchandise with care to ensure merchandise arrives undamaged and meets customer's expectations
    • Prepares UPS shipping label for each order
    • Completes activities in time to meet UPS pick up schedule
  • Support
    • Performs other support duties as assigned by supervisor
  • Performance Standards
    • Consistently meets established performance standards for the role, including (but not limited to) customer service, profit, productivity, and attendance

 

Competencies need to perform effectively in this role:

  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Apply in store or online at jobs.jcp.com.


Sales Associate/Part Time Posted Jul 13th

Job Purpose: Create an outstanding customer experience by actively identifying and fulfilling customer needs

 

Key Responsibilities for this Role:

  • Customer Service & Sales
    • Demonstrates WORTH behaviors consistently when approcahing customers to determine how they can best help find a product and complete sales
    • Actively listens to customer issues in a calm and agreeable manner to resolve probelms and dleiver an outstanding customer psericnece. 
    • Moves around the store (sales floor, stock room, etc.) regularly throughout the shift in order to serve customers
    • Observes customer and product traffic across assigned areas and positions themselves to positively impact the customer experience
    • Seeks out and absorbs knowledge of products from associates to deliver an enhanced experience for the customer
  • Product Presentation
    • Continually scans the floor, fixtures, walls, and aisles to ensure prouct is displayed according to core standards
  • Replenishment
    • Partners with Operations Associates to replenish store and/or takes personal action to to replenish products from inventory
  • Operations (SVG1)
    • Assists with the execution of all support activities as directed by the Merchandise Supervisor, while maintaining customer focus
  • Support
    • Performs other duties as assigned by Supervisor
  • Performance Standards
    • Consistently meets established performance standards for the role, inlcuding (but not limited to) product and service sales, customer service, productivity, and attendance

Competencies need to perform effectively in this role:

  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency



Apply in store or online at jobs.jcp.com.


Part-Time Merchandise Associate/Part Time Posted Jun 29th

Positions Available:

  • Merchandise Associate

 

Qualifications:

  • 16 years of age with a work permit
  • Customer service experience
  • Positive attitude

 

Pay Range - $10.50/hour

See store for details.


JCPenney Optical - Optician/Part Time Posted Jun 23rd

Qualifications:

  • Previous experience preferred 
  • Need a resume

Apply in the store.


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