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Sunvalley Shopping Center is the largest regional shopping center in Contra Costa County featuring approximately 160 retail shops, services and restaurants.

Today's Hours:

11:00 AM - 7:00 PM


1 Sunvalley Mall, Concord, CA 94520

Phone Number:

(925) 825-2042


Sunvalley is one of Northern California’s largest shopping centers. You'll find the best of shopping at Macy's, H&M, Coach and Victoria’s Secret, along with more than 160 specialty shops! When it's time for refreshments, there are over a dozen restaurants for any palate. Visit Johnny Rockets for a 50's style burger, BJ's Restaurant & Brewhouse for pizza and cold beer and Tomi Sushi & Seafood Buffet for tasty sushi. So whatever you crave, Sunvalley welcomes you.


Sunvalley Shopping Center provides the Passport to Shopping to visitors traveling in groups. Stop by the Customer Service Desk to get yours!

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

For more information about stores, mall hours, directions or services like Ticketmaster® and Sunvalley American Express® Gift Cards, call (925) 825-2042.


Nov 6th - Dec 24th Experience the Ice Palace featuring Disney Frozen

Experience the Ice Palace featuring Disney Frozen

In celebration of the November 18 release of the Disney Frozen Sing-Along Edition on DVD & Digital HD, Sunvalley presents a Frozen Ice Palace experience.  The Ice Palace will feature elements from the number one animated film of all time, Disney Frozen.  This much-loved, interactive holiday display features the art of Anna, Elsa and their friends Olaf, Kristoff and Sven, plus a 30 foot Ice Palace with falling snow, a light show and other activities for the whole family. Interactive globes will showcase scenes such as Anna & Elsa ice skating with Olaf, plus Anna, Kristoff & Sven on their quest to find Elsa on the North Mountain.  Adults & children alike will enjoy leaving their hand print in ice at The Icy Hand Print experience, seeing how they compare in size to Sven & Olaf and having their photo taken with plush Olaf at the Ice Throne. End your magical journey at the Ice Palace with a visit to Santa and a special Disney Frozen Look-and-Find book! 

Nov 7th - Dec 24th 2014 Santa Photos

2014 Santa Photos

Visit Santa in the Grand Court through December 24!

Nov 27th Magical Night of Shopping

Magical Night of Shopping

Satisfy your shopping appetite early this Thanksgiving.  Join us, Thanksgiving Night, starting at 6 p.m., for a Magical Night of Shopping featuring dozens of spectacular sales and special savings!


Does Sunvalley have Wi-Fi?

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

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Where are the ATM machines located?

The ATM is located in the mid-mall corridor on the upper level overlooking Grand Court. 

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How many stores are in this mall?

We have approximately 170 stores in Sunvalley.

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Where are the restrooms?

Restrooms are located on the upper level near JCPenney on the east side of the center (a family restroom is also located here), upper level in Grand Court across from Macy's Women's and on the lower level near Macy's Home store.

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Do you have an elevator or escalator and where are they located?

Our elevator is centrally located in the Grand Court area.
There are also elevators in Sears, Macy's Men's and Home, Macy's Women's, and JCPenney.
Escalators are located at the Sears end of the mall, at the JCPenney end, and inside both Macy's Women's and Macy's Men's.

There are also stairs in the mall in front of Macy's Men's, in the center of the mall near Grand Court, and in the mall in front of JCPenney.

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Is there a cost incurred to use your strollers/wheelchairs?

There is a $20 refundable deposit required to use the strollers and a $20 refundable deposit to use the wheelchairs.

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Where is the Lost and Found?

Lost and Found is located in the Public Safety Office, or Mall Security Office, on the lower level in the hallway just before the entrance to Macy's Men's and Home. Follow the hallway to the top, on the left.

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Does the mall sell gift cards?

Sunvalley American Express® Gift Cards are available in denominations from $20 to $500. The purchase fee is $2.95 per card. Sunvalley Gift Cards are valid at all fine restaurants, stores, or services who accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard, and Visa.

American Express Gift Cards are available in denominations of $25, $50, and $100 with service fees of $4, $5, and $6 respectively. For more information on the Sunvalley Gift Card or to check your balance click Here.

Sunvalley Gift Cards and American Express Gift Cards are available at our Customer Services Desk on the lower level near Grand Court. Corporate gift card orders can be placed in the Mall Management Office Monday through Friday from 9 a.m. to 3 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (925) 825-0400.

The American Express Gift Card may be used at U.S. merchants that accept American Express® Cards. No ATM cash withdrawal. Some limitations apply, including restriction on use of the Gift Card at cruise lines or for recurring billing. See Cardholder Agreement for complete details. Card cannot be redeemed for cash, except where required by law. The American Express Gift Card is issued by American Express Prepaid Card Management Corporation. 

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Can I get there by BART or Bus?

Take BART to the Concord BART station. From Concord BART, take bus number 110 to Sunvalley.

Local Bus Routes to the Mall
Main bus routes that service the center include:
102 Walnut Creek BART/Diablo Valley College
109 Pleasant Hill BART, Contra Costa Blvd., Diablo Valley
110 Clayton, Concord BART, Diablo Valley College
116 Amtrak/Martinez, Alhambra Avenue, Pleasant Hill BART, Walnut Creek BART
Bus stops are located on Contra Costa Blvd. On the West side of the shopping center near Macy's Women's/Children's.
The Benicia Transit Bus stop is located in front of Firestone on Contra Costa Blvd.

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Are pets allowed in the mall?

Pets/animals, with the exception of service animals such as Leader Dogs, are prohibited.

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Can I purchase a Gift Card online?

Yes. You may purchase a Gift Card online from Sunvalley's website. 

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Where is the Public Safety Office located?

The Public Safety Office or Mall Security is located on the lower level in the hallway just before the entrance to Macy's Home. Follow the hallway to the top, on the left.

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What are the Security Procedures for new Shoe Release Events?

In an effort to make Sunvalley's Shoe Release events safer and more enjoyable for our customers, Sunvalley Shopping Center will be using the following new procedures for these events.  Please feel free to call the Sunvalley Shopping Center Director of Public Safety with any questions at (925)825-0400.  We appreciate your business and look forward to many successful Shoe Release events.

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Customer Service Representative Posted Nov 18th

Sunvalley Shopping Center is currently seeking part time Customer Service Representatives to handle customer inquiries within the shopping center's Customer Service Department. The primary goal of the position is to ensure that all customers visiting Sunvalley Shopping Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events, and will be able to handle all customer inquiries. Ideally seeking employees who are bilingual.


  • Interact with and provide directional information to guests
  • Greet customers in a friendly manner 
  • Answer inbound calls to the Customer Service Desk 
  • Provide information about stores within the shopping center including product information 
  • Provide information concerning mall events and activities 
  • Process gift card and Ticketmaster transactions and promote the programs in order to exceed shopping center's goals 
  • Assist guests with various ancillary purchases 
  • Provide information regarding local attractions, transportation and dining 
  • Arrange transportation and restaurant reservations 
  • Assist with internal mall marketing promotions 
  • Troubleshoot and diffuse customer issues 
  • Participate in training and education programs 
  • Provide Customer Service Manager with observations, guest comments, and recommendations 
  • Provide rental equipment (wheelchairs and strollers) to shoppers as needed 
  • Inventory control 
  • Continually exceed customer expectations


  • Strong customer service orientation 
  • Previous cash handling experience 
  • Outstanding communication skills, both written and oral
  • Professional appearance and presence 
  • Ability to work within a team environment and interact well with others 
  • Self motivated 
  • Strong work ethic 
  • Strong problem solving ability 
  • Diplomatic 
  • Courteous and pleasant manner 
  • Friendly 
  • Smile 
  • Accurate and detail oriented 
  • PC knowledge (Word, Excel, etc.)

Customer Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time customer service representative positions is $10/hour.

Please email resume to or fax to (925) 825-0312.  Interested applicants can also apply online at, or visit the Customer Service Desk at Sunvalley Shopping Center to complete an application. 


Sunvalley has over 7,500 parking spaces throughout the property.


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