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Sunvalley Shopping Center


Sunvalley Shopping Center is the largest regional shopping center in Contra Costa County featuring approximately 160 retail shops, services and restaurants.

Today's Hours:

11:00 AM - 7:00 PM

Address:

1 Sunvalley Mall, Concord, CA 94520

Phone Number:

(925) 825-2042

Details


Sunvalley is one of Northern California’s largest shopping centers. You'll find the best of shopping at Macy's, H&M, PINK and Victoria’s Secret, along with more than 160 specialty shops! When it's time for refreshments, there are over a dozen restaurants for any palate. Visit Johnny Rockets for a 50's style burger, BJ's Restaurant & Brewhouse for pizza and cold beer, Tomi Sushi & Seafood Buffet for tasty sushi or the Sunvalley Food Court featuring Charleys Philly Steaks, Chicken Connection, Cilantro Fresh Mex, Pizza Studio, Suki Hana and Yeung's Lotus Express. So whatever you crave, Sunvalley welcomes you.

 

Sunvalley Shopping Center provides the Passport to Shopping to visitors traveling in groups. Stop by the Customer Service Desk to get yours!


Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.


For more information about stores, mall hours, directions or services like Sunvalley American Express® Gift Cards, call (925) 825-2042.

Events


Jul 28th The Oakland Zoo

The Oakland Zoo

Learn about the adaptations and habitats of ferrets, snakes, lizards and birds during this special presentation with live animals!


Thursday, July 28, at 1 p.m. Registration begins at 12 p.m.


Special thanks to Summer Fun Thursdays presenting sponsor John Muir Health and co-sponsors Pepsi, St. Andrew Jewelers and Bay Area Parent.

 

More details


FAQs



Does Sunvalley have Wi-Fi?

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

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Where are the ATM machines located?

ATMs are located:

  • Mid-mall corridors on both the upper and lower level in Grand Court
  • Lower level, near JCPenney/Round1 Bowling & Amusement
  • Lower level, Food Court

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How many stores are in this mall?

We have approximately 160 stores in Sunvalley.

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Where are the restrooms?

Restrooms are located:

  • Upper level near JCPenney (a family restroom is also located here)
  • Upper level in Grand Court across from Macy's Women's
  • Lower level near the Macy's Home store
  • Lower level near JCPenney in the Food Court (a family restroom is also located here)

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Do you have an elevator or escalator and where are they located?

Our elevator is centrally located in the Grand Court area.
There are also elevators in Sears, Macy's Men's and Home, Macy's Women's, and JCPenney.


Escalators are located at the Sears end of the mall, at the JCPenney end, and inside both Macy's Women's and Macy's Men's.

There are also stairs in the mall in front of Macy's Men's, in the center of the mall near Grand Court, and in the mall in front of JCPenney.

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Is there a cost incurred to use your strollers/wheelchairs?

There is a $20 refundable deposit* required to use the strollers and a $20 refundable deposit* to use the wheelchairs.

Deposit must be cash or check only.  A valid form of identification is also required.

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Where is the Lost and Found?

Lost and Found is located in the Public Safety Office, or Mall Security Office, on the lower level in the hallway just before the entrance to Macy's Men's and Home. Follow the hallway to the top, on the left.

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Does the mall sell gift cards?

Sunvalley American Express® Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Sunvalley Gift Cards are valid at all fine restaurants, stores, or services who accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard, and Visa.

Sunvalley Gift Cards are available at our Customer Service Desk on the lower level in Grand Court. Corporate gift card orders can be placed in the Mall Management Office Monday through Friday from 9 a.m. to 3 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (925) 825-0400 x2227.

The American Express Gift Card may be used at U.S. merchants that accept American Express® Cards. No ATM cash withdrawal. Some limitations apply, including restriction on use of the Gift Card at cruise lines or for recurring billing. See Cardholder Agreement for complete details. Card cannot be redeemed for cash, except where required by law. The American Express Gift Card is issued by American Express Prepaid Card Management Corporation. 

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Can I get there by BART or Bus?

BART
Take BART to the Concord BART station. From Concord BART, take bus number 20 to Sunvalley.  (Bus 20 is weekday service only.)

Local Bus Routes to the Mall
Main bus routes that service the center on weekdays include:

  • 9-DVC, JFK University, Pleasant Hill BART, Walnut Creek BART
  • 18-Pleasant Hill BART, DVC, Pacheco, Amtrak
  • 20-Concord BART, Willow Pass Road, DVC
  • 98X-Amtrak, Martinez, Concord, Walnut Creek BART

Main bus routes that service the center on weekends include:

  • 314-DVC, Monument Boulevard, Concord BART, Clayton Road/Kirker Pass
  • 316-Alhambra/Walnut, Amtrak, DVC, Pleasant Hill BART


Bus stops are located on Contra Costa Boulevard on the west side of the shopping center near Macy's Women's/Children's.


The Benicia Transit Bus stop is located in front of Firestone on Contra Costa Boulevard.

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Are pets allowed in the mall?

Pets/animals, with the exception of service animals such as Leader Dogs, are prohibited.

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Can I purchase a Gift Card online?

Yes. You may purchase a Gift Card online from Sunvalley's website. 

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Where is the Public Safety Office located?

The Public Safety Office or Mall Security is located on the lower level in the hallway just before the entrance to Macy's Home. Follow the hallway to the top, on the left.

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Does the mall have a mobile app?

Yes, Sunvalley has a mobile app available for both Apple and Android.


Features include:

  • Map It – Easily locate stores, restaurants and entertainment as you shop.
  • Plan It – Plan your trip in advance to get the most out of your visit.
  • Love It – Save your favorite stores for quick info and a personalized experience.
  • And Save! – Be among the first to learn about sales and promotions

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Looking for Ticketmaster?

Sorry, Ticketmaster services are no longer available at Sunvalley Shopping Center, but you can always buy tickets online at Ticketmaster.com.

If you came to pick up tickets, put them on your phone, print them at home, or get them by mail or UPS instead by calling Fan Support at 866-498-4647.

If you came to get a refund, take a picture of the tickets for your postponed or cancelled event and email it to RetailRefunds@Ticketmaster.com

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Employment


Customer Service Manager Posted Jul 14th

Sunvalley Shopping Center is currently seeking a full time Customer Service Manager to oversee the shopping center’s Customer Service Department. The primary goal of the position is to ensure that all guests receive a high level of quality service that is expected from a top tier shopping center. The Customer Service Manager will direct the day-to-day activities and development of five to six customer service personnel. The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events and will be able to handle all guest inquiries. Applicants must have three to five years of management experience.

 

Responsibilities:


Communication

  • Communicate effectively with mall management, tenants, and guests
  • Establish a strong rapport with retailers and distribute information as necessary
  • Act as a liaison between guests and mall management
  • Attend all mall management team meetings
  • Maintain awareness of issues pertinent to center and report as necessary


Team Leadership

  • Interview and hire staff
  • Provide new employee training, as well as continued employee team training and evaluation
  • Prepare staff meetings and provide minutes to supervisor and mall management staff
  • Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
  • Resolve issues as needed
  • Evaluate employees to improve performance
  • Set team and individual performance goals
  • Set goals for Customer Service Representatives and monitor and report results
  • Promote and monitor operating policies
  • Trouble shoot customer issues
  • Drive Customer Service Team to achieve a high level of service


Training

  • Provide ongoing training opportunities for all Customer Service Representative
  • Initiate training exercises and programs to elevate the knowledge of the Customer Service Representative


Administrative

  • Accurately complete daily, weekly, and monthly reports and meet deadlines
  • Daily reconciliation of gift card monies
  • Create memos and informational pieces for staff
  • Scheduling and payroll


Knowledge

  • Knowledge of shopping center stores and restaurants and their product lines
  • Knowledge of the trade area surrounding the shopping center, including current events
  • Knowledge of area hotels, restaurants, and transportation systems


Technical/Operations

  • Troubleshoot gift card program and maintain equipment
  • Knowledge of telephone system, and radios 
  • Inspection of strollers and wheelchairs for safe and proper operation


Marketing

  • Support mall marketing initiatives 
  • Manage customer service staff participation in promotional activities
  • Manage day to day operations of shopping center gift card program, including corporate orders as necessary

 

The Customer Service Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $20/hour, as well as a benefits package including paid time off, and major medical insurance.

Please submit resume and cover letter via e-mail to employment@infoplaceusa.com for consideration. Applicants may also apply online at www.infoplaceusa.com or in person at the Customer Service Desk at Sunvalley Shopping Center. 


Parking


Sunvalley has over 7,500 parking spaces throughout the property.

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