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Sunvalley Shopping Center

Sunvalley Shopping Center is the largest regional shopping center in Contra Costa County featuring approximately 160 retail shops, services and restaurants.

Today's Hours:

10:00 AM - 9:00 PM


1 Sunvalley Mall, Concord, CA 94520

Phone Number:

(925) 825-2042


Sunvalley is one of Northern California’s largest shopping centers. You'll find the best of shopping at Macy's, H&M, PINK and Victoria’s Secret, along with more than 160 specialty shops! When it's time for refreshments, there are over a dozen restaurants for any palate. Visit Johnny Rockets for a 50's style burger, BJ's Restaurant & Brewhouse for pizza and cold beer and Tomi Sushi & Seafood Buffet for tasty sushi. So whatever you crave, Sunvalley welcomes you.


Sunvalley Shopping Center provides the Passport to Shopping to visitors traveling in groups. Stop by the Customer Service Desk to get yours!

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

For more information about stores, mall hours, directions or services like Ticketmaster® and Sunvalley American Express® Gift Cards, call (925) 825-2042.


Nov 6th - Dec 24th Photos with Santa!

Photos with Santa!

In celebration of THE PEANUTS MOVIE in theaters November 6, this year's Ice Palace, locally sponsored by SAFE Credit Union, will feature an interactive experience with the Peanuts gang. Compare your icy hand print to that of Snoopy and Woodstock, have your photo taken at Snoopy’s dog house, and much more. End your magical journey with a visit to Santa and, of course, a special gift.

Nov 9th - Dec 24th Holiday Gift Wrap Station

Holiday Gift Wrap Station

Visit the Holiday Gift Wrap Station located on the lower level near Customer Service.

All packages include your choice of four different styles of quality Hallmark paper, bow and gift tag.


• Gift wrap for small packages - $5 (up to 6”x 6”)

• Gift wrap for large packages - $7 (up to 17”x 11” or 12”x12”x 5”)

• Gift box pricing:
   Small Jewelry - 3.5 x 3.5 - $1.50
   Medium - 6 x 6 - $1.50
   Shirt/Sweater - 17 x 11 - $1.50
   Large - 12 x 12 x 5.5 - $3

CASH PAYMENTS ONLY.  A maximum of three packages per customer can be wrapped per turn. No package drop off/pick up. Oversized packages cannot be accommodated.

Nov 16th - Nov 30th Sunvalley is Sending You to Dinner and the Movies!

Sunvalley is Sending You to Dinner and the Movies!

Spend $250 or more in Sunvalley American Express® Gift Cards* November 16 – November 30 and receive a $25 Lucille’s Smokehouse Bar-B-Que Promotional Card and two movie passes to Brenden Theatre in Concord.  Click here for complete promotional rules.

Nov 21st - Dec 5th Snoopy's Pet Party!

Snoopy's Pet Party!

Calling all canines, felines and other small pets for photos with Santa:


  • Saturday, December 5 - 8 a.m. to 10 a.m.

The crew from BIG 103.7 will also join in the Snoopy Pet Party Fun,
in celebration of The Peanuts Movie, now playing in theaters, by hosting a live remote.


Locally sponsored by SAGE Veterinary Centers. 


All pets must be on a leash or in a lightweight cage with a harness. All pets must be up-to-date with their shots.

Nov 26th - Nov 29th Magical Weekend of Shopping!

Magical Weekend of Shopping!

Join Sunvalley Thanksgiving Night Thursday, November 26, at 6 p.m. for a Magical Weekend of Shopping!


Take advantage of dozens of spectacular sales and special savings all weekend long.


Santa will be available for photos from 8 p.m. to midnight on Thanksgiving.


Sunvalley Shopping Center to Celebrate the Holidays with Beloved ‘Peanuts Gang’

Press Release
Posted Nov 3rd, 2015

Exclusive, interactive Ice Palace captures the magic of ‘The Peanuts Movie’ in theaters Nov. 6

News RSS Feed


Does Sunvalley have Wi-Fi?

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

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Where are the ATM machines located?

ATMs are located in the mid-mall corridors on both the upper and lower level in Grand Court and lower level, near JCPenney.

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How many stores are in this mall?

We have approximately 160 stores in Sunvalley.

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Where are the restrooms?

Restrooms are located on the upper level near JCPenney on the east side of the center (a family restroom is also located here), upper level in Grand Court across from Macy's Women's and on the lower level near Macy's Home store.

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Do you have an elevator or escalator and where are they located?

Our elevator is centrally located in the Grand Court area.
There are also elevators in Sears, Macy's Men's and Home, Macy's Women's, and JCPenney.
Escalators are located at the Sears end of the mall, at the JCPenney end, and inside both Macy's Women's and Macy's Men's.

There are also stairs in the mall in front of Macy's Men's, in the center of the mall near Grand Court, and in the mall in front of JCPenney.

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Is there a cost incurred to use your strollers/wheelchairs?

There is a $20 refundable deposit* required to use the strollers and a $20 refundable deposit* to use the wheelchairs.

Deposit must be cash or check only.  A valid form of identification is also required.

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Where is the Lost and Found?

Lost and Found is located in the Public Safety Office, or Mall Security Office, on the lower level in the hallway just before the entrance to Macy's Men's and Home. Follow the hallway to the top, on the left.

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Does the mall sell gift cards?

Sunvalley American Express® Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Sunvalley Gift Cards are valid at all fine restaurants, stores, or services who accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard, and Visa.

Sunvalley Gift Cards are available at our Customer Service Desk on the lower level in Grand Court. Corporate gift card orders can be placed in the Mall Management Office Monday through Friday from 9 a.m. to 3 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (925) 825-0400 x2227.

The American Express Gift Card may be used at U.S. merchants that accept American Express® Cards. No ATM cash withdrawal. Some limitations apply, including restriction on use of the Gift Card at cruise lines or for recurring billing. See Cardholder Agreement for complete details. Card cannot be redeemed for cash, except where required by law. The American Express Gift Card is issued by American Express Prepaid Card Management Corporation. 

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Can I get there by BART or Bus?

Take BART to the Concord BART station. From Concord BART, take bus number 20 to Sunvalley.  (Bus 20 is weekday service only.)

Local Bus Routes to the Mall
Main bus routes that service the center on weekdays include:

  • 9-DVC, JFK University, Pleasant Hill BART, Walnut Creek BART
  • 18-Pleasant Hill BART, DVC, Pacheco, Amtrak
  • 20-Concord BART, Willow Pass Road, DVC
  • 98X-Amtrak, Martinez, Concord, Walnut Creek BART

Main bus routes that service the center on weekends include:

  • 314-DVC, Monument Boulevard, Concord BART, Clayton Road/Kirker Pass
  • 316-Alhambra/Walnut, Amtrak, DVC, Pleasant Hill BART

Bus stops are located on Contra Costa Boulevard on the west side of the shopping center near Macy's Women's/Children's.

The Benicia Transit Bus stop is located in front of Firestone on Contra Costa Boulevard.

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Are pets allowed in the mall?

Pets/animals, with the exception of service animals such as Leader Dogs, are prohibited.

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Can I purchase a Gift Card online?

Yes. You may purchase a Gift Card online from Sunvalley's website. 

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Where is the Public Safety Office located?

The Public Safety Office or Mall Security is located on the lower level in the hallway just before the entrance to Macy's Home. Follow the hallway to the top, on the left.

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Retail Customer Service Teller - Currency Exchange International Posted Nov 20th

Retail Customer Service Teller position with Currencey Exchange International located in Sunvalley Shopping Center.


Tellers are the face of our company and represent us in the community. It is important while working in our stores that you keep a positive and professional attitude at all times and that our customers receive the highest quality of assistance while visiting.


Ideal Applicant:  We are looking for highly motivated individuals who are committed to the success of the team. Individuals who can deliver a consistently high level of customer-satisfying products and services. People who want to join a progressive company that develops its people through challenges and promotions.

• Superior customer service skills
• Detail-oriented and organized
• Problem solving skills
• Ability to follow procedures
• Strong listening and verbal communication skills

• Ability to multi-task

• Basic computer skills

• Ability to work with money transactions with high degree of accuracy

• High school diploma or equivalent


Approximately 20-25 hours per week. Hiring for Mondays, Wednesdays, and most Saturdays (10am-6pm) shift.
Compensation: $13/hour


Previous cash handling experience is a plus 1+ year of experience interacting with people or customers Must be bondable (credit and background check required).


Great opportunity for students!

Email resumes to

Customer Service Manager Posted Nov 13th

Sunvalley Shopping Center, located in Concord, California, is currently seeking a full time Customer Service Manager to oversee the shopping center’s Customer Service Department.  The primary goal of the position is to ensure that all guests receive a high level of quality service that is expected from a top tier shopping center. The Customer Service Manager will direct the day-to-day activities and development of 5-6 customer service personnel.  The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.  Applicants must have 3-5 years of management experience. 



• Communicate effectively with mall management, tenants, and guests
• Establish a strong rapport with retailers and distribute information as necessary
• Act as a liaison between guests and mall management
• Attend all mall management team meetings
• Maintain awareness of issues pertinent to center and report as necessary


Team Leadership
• Interview and hire staff
• Provide new employee training, as well as continued employee team training and evaluation
• Prepare staff meetings and provide minutes to supervisor and mall management staff
• Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
• Resolve issues and administer discipline as needed
• Evaluate employees to improve performance
• Set team and individual performance goals
• Set goals for Customer Service Representatives and monitor and report results
• Promote and monitor operating policies
• Trouble shoot customer issues
• Drive Customer Service Team to achieve a high level of service


• Provide ongoing training opportunities for all Customer Service Representative
• Initiate training exercises and programs to elevate the knowledge of the Customer Service Representative


• Accurately complete daily, weekly, and monthly reports and meet deadlines
• Daily reconciliation of gift card and Ticketmaster monies
• Create memos and informational pieces for staff
• Scheduling and payroll


• Knowledge of shopping center stores and restaurants and their product lines
• Knowledge of the trade area surrounding the shopping center, including current events
• Knowledge of area hotels, restaurants, and transportation systems


• Troubleshoot gift card and Ticketmaster programs and maintain equipment
• Knowledge of telephone system, and radios
• Inspection of strollers and wheelchairs for safe and proper operation


• Support mall marketing initiatives
• Manage customer service staff participation in promotional activities
• Manage day to day operations of shopping center gift card program, including corporate orders as necessary


The Customer Service Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $20.00/hour, as well as a benefits package including paid time off, and major medical insurance.

Please submit resume and cover letter via e-mail to for consideration. Applicants may also apply online at, or in person at the Customer Service Desk at Sunvalley Shopping Center     


Sunvalley has over 7,500 parking spaces throughout the property.


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