Sunvalley Shopping Center


Sunvalley Shopping Center is the largest regional shopping center in Contra Costa County featuring approximately 160 retail shops, services and restaurants.

Today's Hours:

10:00 AM - 9:00 PM

Address:

1 Sunvalley Mall, Concord, CA 94520

Phone Number:

(925) 825-2042

Details


Sunvalley is one of Northern California’s largest shopping centers. You'll find the best of shopping at Macy's, H&M, PINK and Victoria’s Secret, along with more than 160 specialty shops! When it's time for refreshments, there are over a dozen restaurants for any palate. Visit Johnny Rockets for a 50's style burger, BJ's Restaurant & Brewhouse for pizza and cold beer, Tomi Sushi & Seafood Buffet for tasty sushi or the Sunvalley Food Court featuring Charleys Philly Steaks, Chicken Connection, Cilantro Fresh Mex, Pizza Studio, Suki Hana and Yeung's Lotus Express. So whatever you crave, Sunvalley welcomes you.

 

Sunvalley Shopping Center provides the Passport to Shopping to visitors traveling in groups. Stop by the Customer Service Desk to get yours!


Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.


For more information about stores, mall hours, directions or services like Sunvalley American Express® Gift Cards, call (925) 825-2042.

Events


May 1st - Jun 18th Spring Gift Wrap Station

Spring Gift Wrap Station

Visit the Gift Wrap Station on the Lower Level at Customer Service now available year round, and is perfect for Mother's Day, Father's Day, and Graduations.

 

All packages include your choice of three different Hallmark paper, tissue paper and bow.

 

Gift wrap for small packages - $5 (up to 6" x 6")

Gift wrap for large packages - $7 (up to 17" x 11" or 12" x 12" x 5.5")

 

Gift Box Pricing:

  • Small jewelry - 3.5" x 3.5" - $1.50
  • Medium - 6" x 6" - $1.50
  • Shirt/sweater - 17" x 11" - $1.50
  • Large - 12" x 12" x 5.5" - $3

 

Cash payments only. A maximum of three packages per customer can be wrapped per turn.


Jul 13th - Aug 3rd Summer Fun Thursdays

Summer Fun Thursdays

Stop by Summer Fun Thursdays this summer for entertainment and education for the family between 1:00 p.m. to 2:00 p.m.!

 

July 13 - Storytelling with Patrick Remer of the Pleasant Hill Library

July 20 - The Amazing Bubble Man, Louis Pearl

July 27 - Animal Exhibits with the Oakland Zoo

August 3 - Magic by Jack Alexander Dugan


Aug 1st - Aug 31st Sunvalley Gives Back to Schools!

Sunvalley Gives Back to Schools!

Shop August 1 through August 31 for Back to School at Sunvalley! Every dollar spent is a point earned for the school of your hoice. Sunvalley and Macy's will donate to the top two schools that receive the most points.


FAQs



Does Sunvalley have Wi-Fi?

Sunvalley has free Wi-Fi throughout the mall. Select .FREE_Sunvalley on your Wi-Fi enabled device's setting in order to get access. For instructions, view this Help Sheet or see Customer Service for additional assistance. If you are still having difficulty connecting, call the Wi-Fi Helpdesk at 866-260-8488.

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Where are the ATM machines located?

ATMs are located:

  • Mid-mall corridors on both the upper and lower level in Grand Court
  • Lower level, near JCPenney/Round1 Bowling & Amusement
  • Lower level, Food Court

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How many stores are in this mall?

We have approximately 160 stores in Sunvalley.

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Where are the restrooms?

Restrooms are located:

  • Upper level near JCPenney (a family restroom is also located here)
  • Upper level in Grand Court across from Macy's Women's
  • Lower level near the Macy's Home store
  • Lower level near JCPenney in the Food Court (a family restroom is also located here)

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Do you have an elevator or escalator and where are they located?

Our elevator is centrally located in the Grand Court area.
There are also elevators in Sears, Macy's Men's and Home, Macy's Women's, and JCPenney.


Escalators are located at the Sears end of the mall, at the JCPenney end, and inside both Macy's Women's and Macy's Men's.

There are also stairs in the mall in front of Macy's Men's, in the center of the mall near Grand Court, and in the mall in front of JCPenney.

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Is there a cost incurred to use your strollers/wheelchairs?

There is a $20 refundable deposit* required to use the strollers and a $20 refundable deposit* to use the wheelchairs.

Deposit must be cash or check only.  A valid form of identification is also required.

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Where is the Lost and Found?

Lost and Found is located in the Public Safety Office, or Mall Security Office, on the lower level in the hallway just before the entrance to Macy's Men's and Home. Follow the hallway to the top, on the left.

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Does the mall sell gift cards?

Sunvalley American Express® Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Sunvalley Gift Cards are valid at all fine restaurants, stores, or services who accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard, and Visa.

Sunvalley Gift Cards are available at our Customer Service Desk on the lower level in Grand Court. Corporate gift card orders can be placed in the Mall Management Office Monday through Friday from 9 a.m. to 3 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (925) 825-0400 x2227.

The American Express Gift Card may be used at U.S. merchants that accept American Express® Cards. No ATM cash withdrawal. Some limitations apply, including restriction on use of the Gift Card at cruise lines or for recurring billing. See Cardholder Agreement for complete details. Card cannot be redeemed for cash, except where required by law. The American Express Gift Card is issued by American Express Prepaid Card Management Corporation. 

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Can I get there by BART or Bus?

BART
Take BART to the Concord BART station. From Concord BART, take bus number 20 to Sunvalley.  (Bus 20 is weekday service only.)

Local Bus Routes to the Mall
Main bus routes that service the center on weekdays include:

  • 9-DVC, JFK University, Pleasant Hill BART, Walnut Creek BART
  • 18-Pleasant Hill BART, DVC, Pacheco, Amtrak
  • 20-Concord BART, Willow Pass Road, DVC
  • 98X-Amtrak, Martinez, Concord, Walnut Creek BART

Main bus routes that service the center on weekends include:

  • 314-DVC, Monument Boulevard, Concord BART, Clayton Road/Kirker Pass
  • 316-Alhambra/Walnut, Amtrak, DVC, Pleasant Hill BART


Bus stops are located on Contra Costa Boulevard on the west side of the shopping center near Macy's Women's/Children's.


The Benicia Transit Bus stop is located in front of Firestone on Contra Costa Boulevard.

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Are pets allowed in the mall?

Pets/animals, with the exception of service animals such as Leader Dogs, are prohibited.

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Can I purchase a Gift Card online?

Yes. You may purchase a Gift Card online from Sunvalley's website. 

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Where is the Public Safety Office located?

The Public Safety Office or Mall Security is located on the lower level in the hallway just before the entrance to Macy's Home. Follow the hallway to the top, on the left.

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Does the mall have a mobile app?

Yes, Sunvalley has a mobile app available for both Apple and Android.


Features include:

  • Map It – Easily locate stores, restaurants and entertainment as you shop.
  • Plan It – Plan your trip in advance to get the most out of your visit.
  • Love It – Save your favorite stores for quick info and a personalized experience.
  • And Save! – Be among the first to learn about sales and promotions

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Looking for Ticketmaster?

Sorry, Ticketmaster services are no longer available at Sunvalley Shopping Center, but you can always buy tickets online at Ticketmaster.com.

If you came to pick up tickets, put them on your phone, print them at home, or get them by mail or UPS instead by calling Fan Support at 866-498-4647.

If you came to get a refund, take a picture of the tickets for your postponed or cancelled event and email it to RetailRefunds@Ticketmaster.com

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Employment


Customer Service Representative Posted May 19th

Sunvalley Shopping Center, located in Concord, California, is currently seeking part time Customer Service Representatives to handle customer inquiries within the shopping center's Customer Service Department. The primary goal of the position is to ensure that all customers visiting Sunvalley Shopping Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Concord and the surrounding areas, as well as upcoming events, and will be able to handle all customer inquiries. Ideally seeking employees who are bilingual.



Responsibilities:

• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Customer Service Desk
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Process gift card transactions and promote the program in order to exceed shopping center's goals
• Assist guests with various ancillary purchases
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse customer issues
• Participate in training and education programs
• Provide Customer Service Manager with observations, guest comments, and recommendations
• Provide rental equipment (wheelchairs and strollers) to shoppers as needed
• Inventory control
• Continually exceed customer expectations

Qualifications:
• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile
• Accurate and detail oriented
• PC knowledge (Word, Excel, etc.)



Customer Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time customer service representative positions is $12.00/hour.

Please email resume to employment@infoplaceusa.com or fax to (616) 825-5987. Interested applicants can also apply online at www.infoplaceusa.com, or visit the Customer Service Desk at Sunvalley Shopping Center to complete an application. 


Retail Security Officer Posted May 17th

Allied Universal Services is currently searching for Professional Retail Security Officer positions.

 

At Allied Universal, quality starts and ends with our Professional Security Officer. It’s the professionalism, competence
and commitment that make the difference. At Allied Universal, the Retail Security Officer serves and secures the merchants,
patrons, and employees of the centers they serve.

 

Key Responsibilities:

  • Patrol facility and/or perform fixed-post duties as instructed
  • Serve as a general security presence and visible deterrent to crime and client rule infractions
    • Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which
      may be a threat to the property, client or employees at the site
    • Report all incidents, accidents and/or medical emergencies
    • Follows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms
      or intrusion

  

Qualifications/Requirements:

  • High school diploma or equivalent required;
  • At least 21 years of age;
  • Must possess effective written and oral communication skills;
  • Effectual interpersonal skills across all levels of personnel and the general public in a professional manner; must be
    able to use initiative and independent judgment within established guidelines;
  • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills;
  • Must be able to read and understand all operating procedures and instructions;
  • Must be able to obtain a valid Guard License as required in the state for which you are applying;
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment
    drug/alcohol test;
  • As a condition of continued employment, employee must maintain current active status of all required License at all times,
    and must carry the license at all times while on duty;
  • Must display exceptional customer service and communication skills;
  • Remain flexible to ever changing environments; adapt well to different situations;
  • Intermediate computer skills to utilize innovative, wireless technology at client specific sites;
  • Ability to maintain satisfactory attendance and punctuality standard;
  • Neat and professional appearance;
  • Ability to provide quality customer service;
  • Ability to handle both common and crisis situations at the client site, calmly and efficiently;
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required)
    in communicating with public/co-workers, giving and receiving instructions, using phones;
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

 

CLICK HERE for a complete job description and to apply online.


Parking


Sunvalley has over 7,500 parking spaces throughout the property.

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